Privacy Policy

We collect account information such as your name, email address, and business or tenant name when you create an account or apply for beta access.

We collect information you submit through website forms, including beta applications, contact requests, and signup-related details.

Billing and subscription information is processed through Stripe. We may receive subscription status, plan, and transaction-related data necessary to operate your account.

As the product is used, we may process configuration information such as property names, TV/device pairing details, approved apps, Wi-Fi details, house rules, checkout instructions, and other guest-facing setup information.

We may collect analytics and usage information, including page views and basic engagement events, if analytics cookies are enabled.

We may also collect communication preferences such as whether you want to receive email updates or onboarding notifications.

We use information to provide and improve the service, create accounts, process subscriptions, support onboarding, and respond to support or contact requests.

We also use information to communicate about beta access, onboarding, product updates, billing, and account-related matters, and to support security, fraud prevention, and operational monitoring.

We share information with service providers that help us operate the service, such as Stripe, Resend, Google Analytics, hosting providers, and cloud infrastructure providers.

We may also share information when required by law, to protect our rights, or to respond to legal or compliance obligations.

We do not sell personal information.

We use essential cookies to support secure site operation and remember your cookie preferences. We only run optional analytics when you accept analytics cookies.

For more detail, please review our Cookie Policy at /cookies.

We retain information for as long as reasonably necessary to operate the service, comply with legal obligations, support billing and support workflows, and maintain business records.

We use reasonable administrative, technical, and organizational safeguards to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

You may request updates to your account information, ask to unsubscribe from marketing-style emails, or request deletion where applicable and appropriate.

If you need help with privacy-related requests, contact us and we will review the request in context.

StayHost Hub is not intended for children, and we do not knowingly collect personal information from children.

If you access the service from outside the United States, your information may be processed in the United States or other locations where our service providers operate.

We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version here and revise the “Last updated” date.

Privacy questions or requests can be sent to contact@stayhosthub.com.